Privacy Policy

elaveskincare.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for elaveskincare.com. In order to fully understand your rights, we encourage you to read this privacy statement and to consult our Terms and Conditions page

IP Addresses

We use your IP address to help diagnose problems with our server, and to administer our web site. Your IP address is also used to help identify you and your shopping cart and to gather broad demographic information.  Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”An IP address is a number that is assigned to your computer automatically when you use the internet.

Cookies

Our site uses cookies to keep track of your shopping cart. We also use cookies to deliver content specific to your interests. A cookie is a message sent to your browser from a web server and stored on your computer’s hard drive. Many internet sites use cookies. You can set your browser preferences to reject all cookies, but this will prevent you from using most customised services and you may have to repeatedly enter log in information in order to use some services. Cookies make your experience easier by saving your preferences. Additionally, we use this Order Information to screen our orders for potential risk or fraud. No advertiser’s cookie is ever placed on customers’ computers. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Order forms

Elaveskincare.com uses an order form for customers to request information, products and services. We collect visitor’s contact information (such as their email address), unique identifying information (such as user name and password). Contact information from the order form is used to send orders and information about our company to our customers. The customers contact information is also used to get in touch with a visitor when necessary. Unique identifiers (such as user name and password) are collected from website visitors to verify the user’s identity and for use in establishing and identifying account numbers in our record system.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All Web servers are behind a firewall and monitored. To protect identity and combat fraud, all customers are required to provide accurate information during the registration and/or order process. If suspicious or malicious behaviour is discovered, elaveskincare.com reserves the right including but not limited to, close customers account, void and refund fraudulent orders, block customer from accessing the site fully or partially. Only one account per person is allowed. This does not affect your statutory rights.

Sharing your personal information

We only share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at onlineshop@elaveskincare.com or by mail using the details provided below:

Acceptance of Privacy Policy

By using elaveskincare.com website and services, you signify acceptance of this privacy statement. If you do not agree or are not comfortable with any policy described in this privacy statement, you only remedy is to discontinue use of the elaveskincare.com site. We reserve the right to modify this privacy statement at any time. Your continued of any portion of the elaveskincare.com site following notification or posting of such changes will constitute your acceptance of those changes.

Know your rights

Not Happy with your purchase? No problem. We are happy to accept returns within 7 days of order. Just email onlineshop@elaveskincare.com. If we have already dispatched the product, it needs to be returned to us at the address below before refund can be applied. Once we receive goods in original packaging and condition we will process refund. Please note the speed the refund hits your account will depend on your credit card company.

Contacting the Website

If you have any questions or returning your product, you can contact us at:

Elave Online Shop,
Ovelle Pharmaceuticals,
Coes Road,
Dundalk

Email address: onlineshop@elaveskincare.com

Privacy Statement

At elaveskincare.com, you privacy is important to us. We have a policy of protecting the privacy of information contained or gathered via this website. We safeguard the use of information that registered members of its online directories have submitted and any other services offered that member may reasonably expect to be kept private.

Our internet site is meant to be a service to you. In order to provide you with the best products, excellent information and quality customer service, we record a variety of information from your visit to our site. We record your computer’s domain name, information indicating which site pages you viewed, the address of the site you came from before visiting our site, and any search terms you used to find our site. We also record your email address if you choose to communicate with us via email, and should we offer an online survey, we will record any information you provide us in that survey.

If you do not want to receive an email from us in the future, please let us know by emailing us at unsubscribe@elaveskincare.com. Elaveskincare.com honours requests to remove names from our online directories or e-mail solicitation lists. We strive to keep records current and accurate. We will delete your details from our mailing list within 72 hours of notification. If you supply us with your postal address online you will never receive mailings from us unless requested by you. If you supply us with your telephone number online you may receive telephone contact from us regarding your order. We will not contact you by telephone about any of our new products or offers. We may use emails to let you know about our new products and specials. We never share or sell customer information with any third party. We assure all customers that any personal information disclosed to us during your time on our site will remain with us only. We will not share your personal information with any third parties.

Elaveskincare.com does not sell or transfer the names of its online directories and maintains confidentiality of such information when undertaking projects with other companies, organisations and trade associations. Elaveskincare.com uses the information given to us to enable us to improve and enhance our service to you in the future. From time to time, we may issue newsletters to our customers. Only customers that have registered for this service will receive these newsletters.